Tabplanchaos: rail travelers in NRW and Hesse affected!

Tabplanchaos: rail travelers in NRW and Hesse affected!

On January 18, 2025, the Deutsche Bahn About important timetable changes in the federal states of North Rhine-Westphalia and Hesse. The background is short-term personnel failures in Mainz-Kastel, which lead to significant impairments in long-distance transport.

The trains are diverted and the stop in Mainz-Kastel is no longer necessary. Instead, there will be a replacement retention in Mainz-Mombach on January 18, 2025. From January 19, 2025, Mainz Central Station will be the new replacement stop. The ICE and IC connections between Koblenz and Mannheim are particularly affected, which were originally supposed to stop in Mainz-Kastel.

Information for passengers

passengers are asked to find out about the current connections before their trip. This can be done via the website Bahn.de, the DB Navigator app or the telephone travel information at 030/2970. The report on these changes was updated on January 18, 2025 at 1:06 p.m.

In the case of delays, special regulations apply. From a delay of 20 minutes, passengers have the right to continue their trip on another route. With a delay of 60 minutes, it is possible to cancel the journey and submit a proportionate reimbursement application. In addition, passengers from 60 minutes delay receive compensation of 25 % of the fare; With a delay of 120 minutes, this increases to 50 %.

claims for compensation

For the application for compensation, passengers must send the completed and signed passenger rights form to a DB travel center or by post to the DB Dialog Service Center passenger rights in Frankfurt am Main. Various documents are required, including the original ticket or a copy, as well as evidence of any costs incurred due to travel or cancellation.

In addition to the submission of the claim form, it is advisable to provide a telephone number and email address in order to clarify any queries. If you hand over your completed form including confirmation of a delay and original ticket in a DB travel center, you can immediately receive the compensation as a voucher or cash payment as long as it is not travel certificates. More information about this offers Bahn.de .

In special cases, such as processing in the DB travel center, the application is forwarded to the service center for passenger rights. Applications that are submitted to a DB agency also reach this service center. For comprehensive information on passenger rights and specific procedures, we refer to the official page of Deutsche Bahn .