Crisis discussion in the circle: Disposal chaos causes resentment!

Crisis discussion in the circle: Disposal chaos causes resentment!

In the district of Darmstadt-Dieburg there is dissatisfaction with the new collection company RMG from Eltville. After changing the waste disposal company about six weeks ago, complaints about the poor collection of yellow sacks have repeatedly frequently founded. These are now on the streets for days without being picked up. The wave of dissatisfaction led to a crisis discussion in which representatives of the ZAW (special purpose association waste management) and the DSD (dual system Germany) and RMG took part. The ZAW CEO Lutz Köhler expressed that the patience with the company was exhausted and the current collection behavior was no longer acceptable. Tagesschau reports that ...

Köhler placed clear requirements for RMG, which must be met by the end of February. These include the promptly answering of all complaints from residents, the ZAW and the municipalities. A personnel reinforcement of the RMG hotline is also necessary to reliably support the citizens. In addition, yellow sacks are to be picked up at the latest 24 hours after a complaint, and the establishment of an online portal is required to report defects. Köhler emphasized that measurable results were urgently desired to restore trust in the service.

problem and reactions

Despite the fact that RMG indicates that they have reduced the symptoms by a third in the past two weeks, Köhler sees this as inadequate. He made it clear that these problems do not have to be classified as individual cases, but as a nationwide phenomenon. The DSD representatives were surprised by the current defects and expressed the desire for quick solutions. A replacement, i.e. the commissioning of another waste disposal company, was initially excluded. Against this background, an independent approach was already chosen in Weiterstadt by picking up yellow sacks by committed citizens themselves after they had not been picked up for four weeks. FFH reports ...

A central problem with RMG also seems to be a high level of sick leave. As a result, the company was unavailable by telephone and did not comment on a written statement. Despite these difficulties, the demand for a rapid solution remains high, since the citizens rely on proper disposal.

required measures for improvement

The to-do list that was created in the crisis discussion contains several measures that are to be implemented in close consultation with DSD. According to Köhler, the urgency of a solution is essential to take the dissatisfaction of the citizens seriously. In particular, the coveted reinforcement of the hotline staff leads to better accessibility for the citizens who want to clarify their concerns.

In order to further promote understanding of disposal issues, similar approaches such as "https://nachhaltigkeit.fes-Frankfurt.de/post/von-mensch-zimsch-das-service-das-CallCenter could be used in Frankfurt. There, a direct dialogue with the citizens and a transparent range of services is provided, which also addresses individual questions about waste disposal and other environmental issues. A well -functioning customer center could thus help to optimize the processing with RMG and to regain the trust of the citizens.