Solve conflicts like the professionals: an unexpected meeting brings clarity!

Solve conflicts like the professionals: an unexpected meeting brings clarity!

A remarkable event recently took place in the region, which is exemplary for effective conflict management. Henrik Lehnhardt, an entrepreneur from Hüttenberg, and an exercise partner happened to met in a restaurant. During the accidental encounter it turned out that the exercise partner prepared for a conversation with a difficult customer, which made the situation even more interesting. To make matters worse, this discussion participant was also the managing director of a company that was in a legal dispute with Lehnhardt's company. The managing director had a application that had only been signed by Lehnhardt a few days ago.

Although the two men were initially in a legal conflict, they found the initial situation absurd. Instead of using the usual legal path, they decided without speaking. This opened the room for an intensive exchange that was supposed to be surprisingly constructive.

effective conflict management

As the infographics of Krauss GmbH illustrate, conflicts in different contexts are inevitable, whether in personal relationships, at work or in society. Effective conflict management is crucial to minimize the negative effects of arguments and to promote constructive conflict culture. In the case of Lehnhardt and his conversation partner, it became clear that communication and a mutual understanding were the key to the solution.

Important aspects of conflict management not only include the identification of conflict types, but also the use of suitable methods for conflict resolution. Communication plays an outstanding role here. Active listening and the respectful way of dealing with each other can avoid misunderstandings and make it easier to find solutions.

methods for conflict resolution

The Harvard method, win-win negotiates and mediation are just a few of the techniques that are extremely useful when solving conflicts. These methods aim to identify common interests and solve problems without the parties involved. A compromise requires concessions from both sides, while mediation neutral third parties gives the opportunity to help to solve the problem itself.

researchers emphasize that emotions often represent a obstacle when it comes to effectively solving conflicts. Therefore, you should learn not only to pay attention to the facts, but also to the emotional level. Relaxation techniques or pausing to control your own reaction can be helpful. A positive discussion atmosphere based on respect and empathy is often the key to success.

The art of conflict management requires us to actively listen to, seek causes instead of blame and always take a perspective that aims at cohesion. Just as the exchange between the two opponents in Hüttenberg showed, a bridge of cooperation can also arise from the greatest distance.