Digital revolution in the job center: Discussed challenges and solutions!
Digital revolution in the job center: Discussed challenges and solutions!
On April 1, the second workshop in the area of integration took place in Dortmund, which dealt intensively with digitization. In a dry but also stimulating room, 28 participants came together to discuss their experiences and challenges in digital work in the job center. The atmosphere was characterized by a common will to improve the way of working and the development of new solutions.
During the event, the participants had the opportunity to exchange ideas and learn from proven practical examples. These workshops are part of an ongoing process to optimize the service in the job center, which is increasingly confronted with digital issues. Detailed reports and documentation on the workshops carried out will soon be published on sgb2.info and in the extranet.managers in dialogue
On April 3, the focus was on the managers of the performance departments. 30 such decision -makers met to discuss the legislative process and the implementation of new legal regulations. These discussions are of central importance, since they can significantly influence the future orientation and efficiency of the job center.
An important aspect of the conversations was also the discussion of proven practical examples. These not only serve as inspiration, but also as useful guidelines for the practical implementation of the approaches developed in the workshops.
digitization and their challenges
The digitization of services, interfaces to customers: inside and work processes is continuously increasing. This phenomenon is reinforced by the online access law (OZG), which sets clear specifications and deadlines for the digitization of administrative services to the public administration. An accompanying research project examines the associated challenges as well as the design options and development perspectives of digitization in a job center in a big city. The aim is to gain concrete knowledge that can contribute to improving digital offers.
In the context of these examinations, special attention is paid to the interactions between work and service quality. In addition, digitization solutions are developed that meet the legal requirements and the expectations of customers: inside and employees. The research work includes the collection and analysis of the starting situation, feedback workshops and the evaluation of change processes. The methods include interviews, group discussions and questionnaires. However, an extensive analysis should not only show the challenges, but also develop concrete recommendations for action for the job centers that are made available to the public.like Sofi.Goettingen.de Keep -reflected and discussed in the organization. This backbound is crucial to promote the participatory processes and to actively involve everyone involved in the digitized future of the job center.
It remains to be seen how accelerated digitization and the associated challenges will be mastered in the coming months. It is clear that the actively guided dialogues and workshops represent important steps towards more efficient and adaptable administration.
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