Consumers in the crisis: How to defend themselves against defects and contractual traps!

In today's world, consumers are increasingly reporting difficulties in customer service. Problems such as keeping, wrong information and inadmissible contracts are increasing. In order to enforce their rights in such cases, consumers should become active, especially in the event of unresolved contractual problems or disregarded warranty rights. According to Radio Herford It is important to send official complaints in writing and by registered letter instead of this instead of this by phone or by email.

When sending a letter of complaints, consumers should consider some important points. The letter should be demonstrably sent by registered letter. It is advisable to keep both the delivery receipt and a delivery document, such as a screenshot of online shipping tracking. Especially in the event of impending deadlines, such as terminations or revoke, registered letters are of great importance. Telephone contact attempts and agreements should also be recorded, whereby witnesses can be advantageous.

rights and obligations in the event of a warranty

The rights of consumers in relation to poor products are both legally regulated and voluntarily through the guarantee. Sellers are obliged to deliver deficiency-free goods, such as Consumer center In the event of defects, buyers should first request a supplementary performance in the form of replacement delivery or repair. The dealer is obliged to make written assurances towards consumers.

When fulfilling the supplement, the costs can be borne by the seller, whereby the customer has the right to choose between repair and replacement delivery. The seller must not change the desired supplementary performance without the customer's consent. As a rule, the seller has a maximum of two tests for repair, with complex devices up to three tests can be acceptable.

If a product of dubious quality is delivered to the customer, the customer can withdraw from the contract with repeated occurrence of defects. The guarantee usually starts with an exchange device. Consumers are able to set a reasonable period of supplementary performance, unless the supplementary performance is refused or two unsuccessful repair attempts have already taken place.

In summary, it is crucial for consumers to be well informed about their rights and take suitable measures in order to enforce their claims towards companies.