Koblenz authorities number 115: Faster help for citizens guaranteed!

Koblenz authorities number 115: Faster help for citizens guaranteed!

The authorities number 115 has established itself in Koblenz as an essential contact point for citizens who are looking for answers to their questions about public administrative services. The city administration of Koblenz has been part of the nationwide 115 network since May 11, 2011, which aims to easily achieve over 71 million citizens. According to TV Mittelrhein , up to 80,000 calls can be made every year. 0261/129-0. This shows how important the telephone service is in daily administrative communication.

Marius Czogalla, head of the telephone service, highlights the large number of inquiries that are edited every day. These range from claims for ID card to extend the residents' parking permit to foreign matters and vehicle registrations. The seven trained employees of the Koblenz town hall are available to callers from Monday to Friday, between 8 a.m. and 6 p.m. Thanks to an extensive knowledge database with around 1800 services, the service can provide quick and precise answers. The request is often solved directly on the first contact, otherwise it will be forwarded to the responsible specialist department.

advantages of the 115

The advantages of the authorities number 115 are diverse. It saves the callers the tedious search for responsible offices or telephone numbers, which makes contact easier. The City of Koblenz reports that 75 percent of the calls are accepted within 30 seconds. In addition, 65 percent of the inquiries will be answered in the first contact, while feedback takes place within 24 hours if immediate clarification is not possible.

The Anzecost costs are also cheap. For the caller, only telephone costs arise that are billed at the local tariff, and these are included in many flat rates. However, calls from abroad or foreign mobile phone contracts can cause higher costs. The regulations for "special phone numbers" have the obligation to make their prices transparent, so that the users are informed in advance.

efficient help in crisis situations

One of the strengths of the 115 is their ability to offer support even in crisis situations. The knowledge database is continuously updated, so that information about large local events is quickly accessible. The mutual right to represent the 115 service center in Germany ensures that uniform information is provided, which further increases the transparency and efficiency of the service.

Marius Czogalla encourages citizens to actively use the authorities number 115 in order to make use of the advantages of quick and uncomplicated access to administrative services. The 115 is an important resource that helps to efficiently clarify the concerns of the authorities and bring the administration closer to people.