Gemstone shines with DTV award: Top service for tourists!

Gemstone shines with DTV award: Top service for tourists!

The Tourist Information Gemstoneland in Idar-Oberstein and Herrstein has again received the coveted I-brand of the German Tourism Association (DTV). This award, which confirms the high standards in the quality of advice and service, is awarded for the next three years. This emerges from a current notification of Visitberlin . Norbert Kunz, Managing Director of the DTV, emphasized the reliability of these excellent institutions.

In order to strengthen the trust of vacationers, the "I" sign stands for information quality and is only awarded to such facilities that meet high standards in infrastructure, equipment, offer and service. The results of the certifications show that over 700 tourist information in Germany is awarded the I-brand, which underlines the importance of this initiative.

quality management as a key to guest satisfaction

The ensuring and increasing quality are of central importance for the satisfaction of travelers. At a time when the Corona pandemic pushed many of the previous quality initiatives into the background, the aspect of quality management remains decisive. Travelers are looking for orientation, security and transparency in the information and booking phase, such as "https://dwif.de/wissenwert/spannende-chichten/story/item/qualitaetsmanagement-tourismus.html"> dwi explained.

According to a survey, guests trust more quality initiatives than on online reviews. Nevertheless, studies show that certified companies achieve better online reviews and have higher booking probabilities. This illustrates the need for companies to regularly invest in hardware and guest service in order to increase satisfaction and be successful in the long term.

The collaboration of all actors in tourism is crucial for quality assurance. Destination management organizations (DMOS) should act as process coaches in order to guarantee the quality along the customer journey. These strategic decisions in quality management must be long -term and communicated transparently in order to make the benefits for the guests clear.